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customer service call center careers

Client interaction and career growth 


Our client service team creates value for retail, wealth, small business clients, and cardmembers. This highly skilled team is empowered to deliver experiences that make a difference. Discover an environment where your passion for helping others meets purpose and endless growth opportunities. 
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How you'll thrive

Your growth is important to us from day one. These are just a few ways we support and develop our client service team members.

Our approach
Our specialists are more than just well-trained - they're equipped with the skills and support they need to provide exceptional service, from navigating our award-winning U.S. Bank Mobile App to handling everyday banking tasks. Join us and become part of a team that empowers you to grow, succeed, and make a real difference for our clients. 

A rewarding career with flexibility
Enjoy a role that blends exceptional client service with the convenience of flexible scheduling options. Our comprehensive training and development opportunities will help you become an expert in our products, thrive in your career, and deliver top-tier service while making a meaningful impact on our clients.

A structured training program
We offer new client service representatives several weeks of training, which includes core skill development, role-specific training, and on-the-job training. Our training program is a combination of large group and collaborative learning, as well as self-paced learning. Most of the training is conducted via Microsoft Teams and video conferencing. During the virtual classroom training period, employees will have the opportunity to meet and interact with 20-30 fellow team members virtually. 

Ongoing development and career progression
We believe in empowering our team members and supporting their professional journey. Our client service centers offer opportunities for team members to grow and learn valuable skills to do their best work and achieve their career aspirations. 

A diverse and inclusive workplace
Simply put, diversity makes our business better. Our team members' varied backgrounds, life experiences and willingness to collaborate make U.S. Bank a great place to work. 

Tuition reimbursement
Get help financing your education while learning skills to help further your career. U.S. Bank provides financial support for active team members working at least 20 hours per week. 

Do rewarding work

Whether you’re a seasoned banking professional or new to the industry, we want team members who thrive on solving client challenges and excel in a fast-paced, customer-centric environment.

Front-line Customer Service
In this role, you will be our client's first point of contact. You will be responsible for fielding client concerns while recommending tailored banking solutions. Providing the same high level of service to our clients is key, regardless of whether call volumes are low or high. The great benefit of this role is the knowledge you’ll gain, which can be a springboard to future career opportunities within the company. In addition, some of our frontline agents and managers work remotely.

Client Service Manager
If you’re looking to expand your leadership experience, this role might be right for you. As a leader, you'll inspire and coach our team members to provide every client with the highest level of service. You'll support your team by working through resolutions for client concerns and developing your leadership skills. 

Specialty Contact Centers
Interested in a more specialized call center role? Our teams in Retail Support, Relationship Banking Operations, Fraud and Disputes Intake, and Debit Detection Intake offer multiple roles that provide exceptional service to our clients and branch teams. 


​​​​​​​Work that gets noticed
Our U.S. Bank teams receive recognition. They routinely push the boundaries of what’s possible and have won numerous industry awards and accolades. We are excited about our future at the company.
U.S. Bank wins three awards from Brandon Hall Group
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Building excellent customer experiences - by design
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U.S. Bank update: the work continues to help close the racial wealth gap
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For the 17th year, U.S. Bank scores 100 on the HRC Corporate Equality Index
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Meet the team behind the work

Want to know what it's really like to work at U.S. Bank? Check out what our team has to say. 
“I own my career by treating every day as an opportunity to learn and grow and I share my knowledge with others. When others succeed because of your help, it feels amazing, and it motivates you to continue to progress forward.” 

Natalie P. 

Operations Manager
"Diversity is celebrated and valued and adds to the tapestry of the organization in a way that creates interest and growth. As a result, I can work in a way that feels good and allows me to reach my goals."

Sheronda N. 

Client Service Manager
“Working for U.S. Bank has helped me tremendously to drive results and become a successful leader, manager and prepare me for the future- personally and professionally.” ​​​​​​​

Damien Y. 

Client Service Manager
"My mission in life is to make others see what they are capable of just like someone took the time to do so with me.”

Cristina P. 

Client Service Manager

Reaching our potential through diversity, equity and inclusion
When we embrace our differences, we become stronger, more innovative and more responsive to the wide array of customers we serve. We focus on diversity, equity and inclusion (DEI) because all employees and customers should have the opportunity to achieve their goals.
See what DEI means to us

Benefits that fit your life 

Our technology and digital teams produce highly visible work that receives recognition. They routinely push the boundaries of what’s possible and have won numerous industry awards and accolades.
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