customer service call center careers

Customer Interaction and Career Growth

Our customer service team creates value for retail, wealth, small business customers and cardmembers. They are engaged, skilled, and empowered to provide optimal experiences. 

How you'll thrive

Your growth is important to us from day one. These are just a few ways we support and develop our customer service team members: 

Our customer service approach

With flexibility and convenience in mind, we offer services at a time that works for them.  Our specialists are well-trained and prepared to assist customers with a variety of needs, including the U.S. Bank Mobile App, online banking, everyday tasks and more. 

Fast-paced and focused work

Our goal is to provide fast and reliable service to our customers. We achieve this by making sure that our customer service representatives are always available to answer calls. To ensure this, we align work schedules with our expected customer call volumes, which means that you’ll have scheduled start, break, and end times. 

A structured training program

We offer new customer service representatives several weeks of training, which includes core skill development, role-specific training, and on-the-job training. Our training program is a combination of large group and collaborative learning, as well as self-paced learning. Most of the training is conducted via Microsoft Teams and video conferencing, and during the classroom training period, you will have the opportunity to virtually meet and interact with 20-30 fellow teammates. 

Ongoing development and career Progression

At U.S. Bank, we believe in empowering our team members and supporting their career growth. We are committed to providing our team members with career-long opportunities to develop their skills and advance their careers. In our customer service centers, there are numerous opportunities for team members to earn promotions and learn additional skills to better serve our customers. 

A diverse and inclusive workplace

Simply put, diversity makes our business better. Our team members varied backgrounds, life experiences and willingness to collaborate is what makes U.S. Bank a great place to work. 

Do rewarding work

Whether you’re a seasoned banking professional or are new to the industry, we want team members who thrive on solving customer challenges and excel in a fast-paced, customer-centric environment.

Front-line Customer Service

In this role, you will be the first point of contact with our customers. You will be responsible for fielding customer concerns while recommending tailored banking solutions. Providing the same high level of service to our customers is key, regardless of whether the call volumes may be low or high. The great benefit of this role is the knowledge that you’ll gain which can be a springboard to future career opportunities within the company.

Customer Service Manager

If you’re looking to expand your leadership experience, this role might be right for you. As a leader, you'll inspire and coach our team members to provide the highest level of service to every customer. You'll support your team by working through resolutions for customer concerns, while also developing your own leadership skills. 

Inside Sales Personal Banker​​​​​​​

Interested in sales? This role provides the opportunity to recommend and sell a wide range of banking products and services to meet our customers’ needs. In addition, you will partner closely with our branches to answer customer questions and provide exceptional service to our customers. 

​​​​​​​Work that gets noticed

Our U.S. Bank teams receive recognition. They routinely push the boundaries of what’s possible and have won numerous industry awards and accolades, and we are excited for our future at the company.
Fortune names U.S. Bank one of the 2023 Most Admired Companies
U.S. Bank mobile app continues to win accolades,  add new features
Partnership with 'Hiring Our Heroes' helps build U.S. Bank workforce
U.S. Bank welcomes two new leaders to its executive leadership team

Meet the team behind the work

Want to know what it's realy like to work at U.S. Bank? Hear what our team has to say. 
“I own my career by treating every day as an opportunity to learn and grow and I share my knowledge with others. When others succeed because of your help, it feels amazing, and it motivates you to continue to progress forward.” 

Natalie P. 

Operations Manager
"Diversity is celebrated and valued and adds to the tapestry of the organization in a way that creates interest and growth. As a result, I can work in a way that feels good and allows me to reach my goals."

Sheronda N. 

Customer Service Manager
“Working for U.S. Bank has helped me tremendously to drive results and become a successful leader, manager and prepare me for the future- personally and professionally.” ​​​​​​​

Damien Y. 

Customer Service Manager
"My mission in life is to make others see what they are capable of just like someone took the time to do so with me.”

Cristina P. 

Customer Service Manager

Reaching our potential through diversity, equity and inclusion

When we embrace our differences, we become stronger, more innovative and more responsive to the wide array of customers we serve. We focus on diversity, equity and inclusion (DEI) because all employees and customers should have the opportunity to achieve their goals.

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