Thank you for your service to U.S. Bank. We’d love to stay in touch! Visit our alumni site to stay in touch with colleagues, attend events and read about what’s new at U.S. Bank.
Get connected to the right resource by calling U.S. Bank Employee Services at 800.806.7009. The automated interactive voice response (IVR) system is available 24/7 and representatives are available to assist with more complex questions or issues (voice prompts and hours vary based on nature of your call). Representatives are available Monday-Friday (excluding holidays) from 7 a.m. to 7 p.m. CT unless otherwise noted in the chart below.
If the system recognizes the phone number you’re calling from, you’ll only need to enter your date of birth. If not, you’ll be asked to enter the first six letters of your last name, your date of birth and – if you’re a first-time caller – your ZIP code.
Certain Alight services require a password. Use your password for logging in to Your Total Rewards from a non-work computer (non-single sign on). If you forgot this password, say “I don't know it” when prompted.
Once you enter your identifying information, you’ll be directed to the main menu.
What you're calling about
What to say
Where your call goes
Pension, 401(k), investment advice, retiree healthcare and deferred compensation
Pension, 401(k), investment advice, retiree healthcare and deferred compensation
Alight
Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT
Metropass program (Twin Cities metro area only)
“Flexible spending accounts and commuter,” then “Metropass”
Alight Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT
Dependent care and healthcare flexible spending accounts, transit, parking
“Flexible spending accounts and commuter”
Your Spending Account
Eligibility and enrollment for and questions about medical, dental, vision, hearing, life insurance and dependent verification
“Health and insurance coverage”
Alight Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT
Health Savings Account
“Health and insurance coverage,” then “HSA”
Claims and account information – Optum Bank
Change your payroll contribution – Alight Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT
Payroll, W-2 questions
“Paycheck, HR and recruitment”
U.S. Bank Employee Services
Garnishments or child support orders
“Paycheck, HR and recruitment,” then “Garnishments and child support”
ADP Garnishment Services
Leaves of absence and disability initiation or issues
“Leave of absence and disability,” then “Initiate or update a leave of absence“
The Hartford Representatives on call Monday-Friday (excluding holidays) 8 a.m. to 8 p.m. CT
Your pay while on leave of absence
“Leave of absence and disability,” then “Leave-related payroll questions”
U.S. Bank Employee Services
Completing, updating or verifying a Form I-9
"Paycheck, HR and recruitment,” then “Recruitment and onboarding”
U.S. Bank Employee Services Representatives available Monday-Friday (excluding holidays) 7 a.m. to 6 p.m. CT
Employment verification
"Employment verification"
The Work Number Representatives available Monday-Friday (excluding holidays) 7 a.m. to 8 p.m. CT
Reporting a death
“Report a death”
Alight Representatives available Monday-Friday (excluding holidays) 8 a.m. to 7 p.m. CT
Garnishments or child support orders
Garnishments or child support orders
Garnishments or child support orders
Other questions related to Human Resources policies
“Paycheck, HR and recruitment"
U.S. Bank Employee Services
For equity account balances and transactions, contact Fidelity Stock Plan Services directly at 800.544.9354
